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CANCELLATION POLICY

CANCELLATION POLICY

Individual Cancellation Policy

  • Cancellations up to 48 hours before the scheduled Check-in are allowed without any deductions
  • Cancellations between 48 hours and 24 hours prior to scheduled check-in, 50% of the total amount paid towards the first day booking will be deducted
  • Cancellations in the last 24 hours before check-in or after the scheduled check-in, 100% of the total booking amount of the first day will be non-refundable and deducted
  • The same policy will be applicable to booking extensions
  • The same policy will be applicable to all the days of the same booking
  • WE do not accommodate unmarried couples, and therefore no refund shall be processed for bookings of unmarried couples as per above policies

Group Cancellation Policy (For more than four rooms)

  • Advance amount received at the time of booking confirmation will be non-refundable under any scenario
  • If the booking is cancelled 15 days prior to the scheduled check-in, the entire balance amount is refunded and nothing is deductable
  • If the booking is cancelled between 15 days and 3 days of scheduled check-in, full charge for the first night will be deducted and the remaining will be refunded
  • If the booking is cancelled within last three days of the scheduled check-in or after the check-in, full charge for two nights will be deducted and the remaining will be refunded
  • No complimentary room will be provided against a booking of any number of rooms

Marriage Booking

  • Advance amount received at the time of booking confirmation will be non-refundable under any scenario
  • In the event of cancellation of a marriage booking any time after booking confirmation, one full day amount after adjusting advance payment will be deducted and the remaining will be refunded
  • If the booking is being cancelled within the last seven days of the scheduled check-in, full amount for two nights will be deducted and the remaining will be refunded
  • No complimentary room will be provided against a booking of any number of rooms

Booking under Deals, Discounts or any schemes

  • The booking will be non-refundable

Note:

    1. All bookings are non-transferrable
    2. All refunds will take a minimum of 15 working days to process
    3. Transaction fee @ 4% of the total amount will be deducted from the refund amount under any scenario
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