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REFUND POLICY

REFUND/CANCELLATION POLICY

Individual Cancellation Policy
Cancellations up to 48 hours before the scheduled Check-in are allowed without any deductions
Cancellations between 48 hours and 24 hours prior to scheduled check-in, 50% of the total amount paid towards the first day booking will be deducted.

Cancellations in the last 24 hours before check-in or after the scheduled check-in, 100% of the total booking amount of the first day will be non-refundable and deducted.

The same policy will be applicable to booking extensions.
The same policy will be applicable to all the days of the same booking.
WE do not accommodate unmarried couples, and therefore no refund shall be processed for bookings of unmarried couples as per above policies.

Group Cancellation Policy (For more than four rooms)
Advance amount received at the time of booking confirmation will be non-refundable under any scenario.
If the booking is cancelled 15 days prior to the scheduled check-in, the entire balance amount is refunded and nothing is deductible.

If the booking is cancelled between 15 days and 3 days of scheduled check-in, full charge for the first night will be deducted and the remaining will be refunded.

If the booking is cancelled within last three days of the scheduled check-in or after the check-in, full charge for two nights will be deducted and the remaining will be refunded.

No complimentary room will be provided against a booking of any number of rooms.

Marriage Booking
Advance amount received at the time of booking confirmation will be non-refundable under any scenario.

In the event of cancellation of a marriage booking any time after booking confirmation, one full day amount after adjusting advance payment will be deducted and the remaining will be refunded
If the booking is being cancelled within the last seven days of the scheduled check-in, full amount for two nights will be deducted and the remaining will be refunded.

No complimentary room will be provided against a booking of any number of rooms.

Booking under Deals, Discounts or any schemes
The booking will be non-refundable

Note:

  • All bookings are non-transferrable.
  • All refunds will take a minimum of 15 working days to process.
  • Transaction fee @ 4% of the total amount will be deducted from the refund amount under any scenario.
  • Please provide the aadhar card and account details from which account amount paid as advance.
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